This Privacy Policy explains how Revered Towing | 24/7 Towing & Roadside Assistance in Cleveland, OH collects, uses, shares, and protects information when you visit our website, contact our team, use live chat, or request towing and roadside assistance.
Information We Collect
Information you provide
We may collect information you submit through our forms, phone calls, email, or live chat, including:
- Your name, phone number, email address, and preferred contact method.
- Your vehicle type, condition, service requested, pickup location, destination, and related dispatch details.
- Messages, photographs, documents, or other information you choose to provide.
- Transaction and payment-related information processed in connection with a service.
Information collected automatically
When you use the website, we and our service providers may automatically receive technical information such as your IP address, browser and device type, operating system, referring page, pages viewed, approximate location, timestamps, and website interaction data.
How We Use Information
We use information to:
- Respond to inquiries and arrange towing or roadside assistance.
- Confirm locations, communicate arrival updates, and coordinate drivers or service providers.
- Process transactions, maintain service records, and provide customer support.
- Protect the website, prevent spam, fraud, abuse, or security incidents.
- Measure website performance and improve our services and customer experience.
- Comply with legal obligations and enforce applicable agreements.
Cookies and Similar Technologies
Our website may use cookies and similar technologies required for website operation, security, preferences, analytics, and embedded services. Browser controls may allow you to block or remove cookies, but some website features may not work correctly afterward.
Google Services and Spam Protection
We may use Google services such as Maps, Analytics, Search Console, or reCAPTCHA. These services may collect technical and interaction data under Google’s own terms and privacy policies. reCAPTCHA is used to help distinguish legitimate submissions from automated spam.
How We Share Information
We do not sell personal information. We may share information only as reasonably necessary with:
- Drivers, towing operators, dispatch personnel, and service partners involved in fulfilling your request.
- Website hosting, communications, analytics, security, payment, and other vendors that support our operations.
- Government authorities, insurers, legal advisers, or other parties when required by law or necessary to protect rights, safety, and property.
- A successor or acquiring organization in connection with a business sale, merger, restructuring, or transfer.
Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, meet legal obligations, and protect against fraud or abuse. Retention periods vary depending on the type of information and the reason it was collected.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, transmission, or storage system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through general contact forms or live chat.
Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to identity verification and applicable legal exceptions. You may also control cookies through your browser and opt out of non-essential communications by following the instructions in those messages or contacting us.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided information to us, please contact us so we can review and address the request.
Third-Party Websites
Links or embedded features may lead to third-party websites and services. Their handling of information is governed by their own privacy policies, not this policy.
Changes to This Policy
We may update this policy to reflect changes in our practices, technology, services, or legal requirements. The revised policy becomes effective when posted, and the updated date shown above will be changed accordingly.
Contact Us
Questions or privacy requests can be submitted through our Contact Us page. Please provide enough detail for us to understand and respond to your request.